Privacy Policy

Information we collect

We collect the information needed to provide safe and appropriate care, including:

• your name, date of birth and contact details
• your medical history, medications and previous treatments
• clinical notes, consent forms and treatment records
• clinical photographs and skin analysis images
• booking and payment details

We collect this information directly from you, or from another health practitioner with your consent.

How we use it

We use your information to:

• provide, plan and record your care
• manage bookings, payments and appointment reminders
• contact you about your care, including aftercare
• send news and offers, where you have agreed to receive them
• meet our legal and professional obligations

Clinical photographs

Clinical photographs and skin analysis images are taken with your consent and form part of your health record. They are not used for marketing or social media without your separate written consent.

Storage and security

Your information is stored securely, with access limited to authorised clinic staff. We use trusted third-party providers to manage bookings, records, payments and email communication, and to host our website. Some of these providers may store information outside Australia.

Disclosure

We do not sell your information. We disclose it only with your consent, to health practitioners involved in your care, or where required or authorised by law.

Marketing

You will only receive marketing communications if you have agreed to them, and you may unsubscribe at any time.

Our website

Our website collects anonymous visitor statistics using cookies. You can manage cookies through your browser settings.

How long we keep it

We keep health records for the period required under NSW law, generally at least seven years after your last visit, after which they are securely destroyed.

Access and correction

You may request access to, or correction of, your information by emailing info@cosmedicaaustralia.com. We may need to verify your identity, and will respond within a reasonable time.

Questions and complaints

If you have a question or concern about your privacy, please contact us at info@cosmedicaaustralia.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.